Returns Policy

Returns Policy main image Returns Policy image

RETURNS

We know you’ll love your latest purchase, however if for some reason you need to return your item we’re here to help! We are happy to provide a full refund or exchange for all full price items that adhere to the below conditions.

Returns can only be accepted if:

1. Item is returned within 30 days of purchase
2. The item is unused and in its original condition
3. The item is in its original packaging and all original tags attached
4. Any sealed products must be unopened with seal intact and in its original packaging
5. We cannot offer refunds or exchanges on edible pet treats/pet food

Please note, all items will be inspected on return and it remains at the discretion of Get Flocked whether the item will be accepted for refund based on quality control.

How to return your item:

  1. Visit the Resolution Centre and complete the required information to obtain a Return Merchandise Authorisation (RMA).
  2. Ensure your return parcel is securely packaged and both sender's address and Get Flocked return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post, as Get Flocked will not be liable for any return parcels lost in transit
  • Delivery and handling charges on returns are not refundable for incorrect choice and are to be returned to Get Flocked via post at the customers cost
  • Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
  • Refunds will be processed using the original tender type (credit card refunds will be processed back onto the original card that was used to make the purchase). 
  • Refunds that are processed using the original tender have the following fees applicable: PayPal: 2.6% + 0.30c, AfterPay 6%, All Other Credit Card/Google Pay / ApplePay Refunds 1.75% + 0.30c. These fees only apply where you have changed your mind on your purchase, and are reflective of costs associated by our payment networks.
  • Get Flocked is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

Damaged / faulty  / missing items

If you have received a faulty, damaged or incorrectly described product, please contact us within 24 hours from recieving your package via the Resolution Centre within your account.