We know you’ll love your latest purchase, however if for some reason you need to return your item we’re here to help! We are happy to provide an exchange or store credit for all full price items that adhere to the below conditions.
Returns can only be accepted if:
1. Item is returned within 30 days of purchase
2. The item is unused and in its original condition
3. The item is in its original packaging and all original tags attached
4. Any sealed products must be unopened with seal intact and in its original packaging
5. We cannot offer refunds or exchanges on edible pet treats/pet food
Please note, all items will be inspected on return and it remains at the discretion of Get Flocked whether the item will be accepted for return.
How to return your item:
- Visit the Resolution Centre and complete the required information to obtain a Return Merchandise Authorisation (RMA).
- Ensure your return parcel is securely packaged and both sender's address and Get Flocked return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post with tracking, as Get Flocked will not be liable for any return parcels lost in transit
- Delivery and handling charges on returns are not refundable for incorrect choice and are to be returned to Get Flocked at the customers expense
- If your order was dispatched with Free Shipping and the return would drop your total order below the free shipping threshold, a shipping deduction will occur on your return
- Allow 10 business days from the day your return is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised. Returns must be posted to the PO BOX (provided with your RMA)
- Refunds (if applicable) will be processed using the original tender type (credit card refunds will be processed back onto the original card that was used to make the purchase).
- Where loyalty points have been used, this amount will be deducted from your credit
- Loyalty points earned from the original transaction will be deducted from your point balance
- Refunds (if applicable) that are processed using the original tender have the following fees applicable: PayPal: 2.6% + 0.30c, AfterPay 6% + 0.30c, All Other Credit Card/Google Pay / ApplePay Refunds 1.75% + 0.30c. These fees only apply where you have changed your mind on your purchase, and are reflective of costs associated by our payment networks.
- Get Flocked is not responsible for shipping fees or lost returns. Please obtain a tracking number/insurance for your records.
Damaged / faulty / missing items
If you have received a faulty, damaged or incorrectly described product, please contact us within 24 hours from receiving your package via the Resolution Centre within your account.
Nothing in this clause is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law. All requests for refund/credit will be addressed in accordance with Australian Consumer Law.