Shipping

SHIPPING

We aim to get your goodies to you as fast as possible, so all orders placed on weekdays will be processed and dispatched within 24 hours. We aim to get all orders out the door before 3pm on the same day!

There are however a few exceptions:

  • Items marked "In Stock" or "Only x left" are ready for immediate dispatch.
  • Items marked "Ships in 4-5 working days", need to be ordered in from our suppliers to ensure we have a constant fresh supply of goods. If your order contains items that require to be ordered in, we will ship your order together when all items arrive.

Orders placed on a weekend or a public holiday (Sydney, NSW) will be processed within 24 hours of the next business day we’re open.

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QUARANTINE RESTRICTIONS FOR WESTERN AUSTRALIA, TASMANIA AND INTERNATIONAL ORDERS

Buyers are responsible to check with your local customs office regarding the import of products, restrictions, prohibited items, taxes, tariffs, fees and any other applicable duties. We will endevour to check all orders to the above locations however, Get Flocked will not be liable for packages that are refused, held for delivery or fines issued. Please be advised that orders containing any of the following are unable to be fulfilled:

  • Any product containing seed (Seed mixes, seed treat bars, grass etc)

A store credit will be applied for any items removed, however refunds attract a $2.50 processing fee.

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SHIPPING COSTS (AUSTRALIA WIDE)

Weight Range Cost
Upto 1.50kg $8.95
1.51kg to 2.5kg $8.95 to $12.95
2.51kg to 5kg $9.95 to $15.95
5.01kg+ Calculated at Checkout

* Some bulk items/areas are excluded from the above pricing and the cheapest available shipping method will automatically be calculated at checkout. 

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CARRIER - AUSTRALIA POST

All deliveries include parcel tracking. We dispatch most orders with authority to leave. If you won’t be home, we recommend a PO Box/Parcel Locker or your place of employment for delivery.

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MANAGE YOUR DELIVERY WITH AUSTRALIA POST

Australia Post has a service called MyPost, where you can create an account and manage your delivery once it has left us. This is optional, however customers can sign up with the Australia Post Mobile App to manage and track your delivery.

If you already hold an account you can simply login. Provided you have used the same email address for your order, you should see your tracking information automatically.

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HOW LONG WILL IT TAKE

Once dispatched, please allow 2-3 business day for delivery service within metropolitan areas.

For orders outside of metropolitan areas, please allow an additional 1-2 business days and up to 5 business days for WA, parts of QLD, NT and Tasmania.

As with everything, we aim to do the best job we can, but we’re not perfect! If there’s a delay (or we’re super swamped) we’ll let you know. If something goes wrong or is taking too long, please let us know and we’ll do whatever we can to fix it and improve.

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CLICK & COLLECT

Click and Collect Orders can be collected on a Saturday between 9:30am - 4pm. You will receive an email notification advising when your order is ready for collection.

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INTERNATIONAL ORDERS

International buyers are responsible to check with your countries customs office regarding the import of products, restrictions, prohibited items, taxes, tariffs, fees and any other applicable duties. Get Flocked will not be liable for packages that are refused or held for delivery. If you're an international customer, and your location is not listed below, please email us at orders@getflocked.com.au for more information.

Online ordering is currently tiered in the following weight bands 250g, 500g, 1kg & 2kg. We allow a 10% packaging allowance. 

All prices are in AUD.

We currently ship to the following destinations

New Zealand